Connecting biopharmas with the right preclinical cancer models and CRO partners

Cancer Models Forum

Posted by Justyna, March 2020

Live chat for better customer support on Cancer Model Platform

##Live chat for better customer support on Cancer Model Platform

With a growing number of users on the Repositive Cancer Models Platform, we are always on the look-out for how to improve our user experience and customer support.

Based on our user feedback, we have launched a live chat support option, available to all users on our Cancer Models Platform.

Platform with chat

You will find the chat panel on the lower right-side corner of the screen when you are browsing cancer models on our platform (see image above).

Variety of channels on the live chat allows the users to address their issues by having a conversation with our customer support team. We are at your disposal from Monday to Friday from 9am to 5pm (ETC). While you are here, we wanted to let you know that we continue to launch additional search functionality for our platform including filters for genetic mutations and drug treatment response.

Use our Cancer Model Platform to find the right translational cancer model for your preclinical projects. We also offer our expert concierge service Cancer Model Scout on a consultancy basis. Reach out to us to learn more or initiate your Cancer Model Scout request via our online form.

Any other questions when browsing our platform? Reach out to us via the live chat, email or set up a call with us. Our team is ready to help!